Terms & Conditions

Software Provider Terms (Paxillum Ltd)

Software Ownership & Licensing

MyTruckParking.com is a software application developed by AIT Management/ Paxillum Ltd. The software is licensed to parking location operators to provide truck parking reservation services. While using the MyTruckParking.com application, you are subject to both these software terms of use and the specific terms and conditions of the parking location you select.

Data Protection

All customer data collected through the MyTruckParking.com application is processed in accordance with UK data protection laws, including the Data Protection Act 2018 and UK GDPR. Paxillum Ltd acts as a data processor for the location operators who are the data controllers of your personal information.

Software Usage Agreement

By using the MyTruckParking.com application, you acknowledge and agree that: * The application is provided "as is" without warranty of any kind * You will not attempt to reverse engineer or modify the application * You will not use the application for any illegal or unauthorized purpose * Paxillum Ltd reserves the right to update or modify the application at any time * Technical support for the application is provided by Paxillum Ltd

Location Specific Terms

When you make a reservation at a specific location through the MyTruckParking.com application, you are entering into an agreement with the operator of that location subject to their specific terms and conditions as follows:

Ashford International Truckstop

Operator: Ashford International Truckstop Ltd (A.I.T Ltd)
Address: Waterbrook Avenue, Ashford, Kent TN24 0GB
Part of: G.S.E Holdings
Contact: accounts@ashfordtruckstop.co.uk
Phone: +44 1233 502 919
Fax: +44 1233 502933

Payment Terms

  • I accept that I have been offered a choice of currencies for payment.
  • I accept the conversion rate amount and that the final selected transaction currency is GBP.
  • I agree to the terms of my credit.
  • Refunds will only be authorised if the cancellation is made 2 hours before the ETA stated on the transaction.
  • I agree that if I do not cancel this reservation two hours before the ETA, the refund will be invalid and I will be liable to pay the full parking charge allocated.
  • I agree to pay the transaction/booking charge as seen on payment details page.
  • I agree to pay the amount of £2.08 +VAT per booking with effect from the 1st April 2025 - booking fees will not apply before this time.
  • Payments are processed by Stripe, who may hold their own T&Cs which you should review on their website.
  • Ashford International Truckstop Ltd is responsible for all transactions made through the MyTruckParking.com application for their location. All credit card details are entered on a secure page and transferred using SSL.
  • If you do not arrive within 12 hours of the ETA, the booking will become void and we will not refund any payments. To avoid this, cancel the booking within the required cancellation period and re-book stating the correct time of arrival.

Parking Terms

Vehicles are left at the driver's own risk. Cooking with naked flames is strictly prohibited in the parking area. Ashford International Truckstop Ltd will not be liable for any damage (including without limitation, theft or other loss of a vehicle, damage for loss of business or loss of profit) arising in contract, tort or otherwise from the use of this service centre.

Account Terms

  • Parking accounts are run on a pre-payment basis. Account holders need to maintain a credit balance at all times, otherwise this may lead to suspension of the account facility without prior notice. If the account is not up to date then the reservation service may also be suspended.
  • An Invoice, statement and vehicle log will be sent to you via email on a monthly basis with details of usage. This will include all reservations made and those that have not cancelled their booking two hours prior to their ETA as stated in the T&Cs.
  • You will be charged for the reservation if the cancellation policy is not met.
  • Any bank charges for funds transfer are to be met by the account holder.
  • Any changes relating to parking tariffs will be confirmed with the account holder with prior notice being given.
  • The Ashford International Truckstop is run on a first come first served basis and therefore we are unable to reserve spaces unless prior arrangement has been made through the online service.
  • Drivers will be requested to sign for their parking and by doing so are agreeing to our 'parking terms & conditions'.
  • Account holders are asked to supply an excel file or update their own account on-line, detailing all vehicles authorised to use the account facility/reservation service. Vehicles not appearing on the authorised list will be required to pay the appropriate tariff by cash or card payment prior to exiting the park. It is the account holder's responsibility to ensure that authorised vehicle lists are kept up to date.
  • As a UK company we charge V.A.T on all Invoices/transactions.

Agreement

Please read carefully. Once you have clicked to confirm payment, YOU have agreed to these terms and conditions, which constitute an agreement between you, Paxillum Ltd (as the software provider), and the operator of the parking location you have selected.